Add Capacity+ — reserved monthly technical capacity
A reserved block of time each month, used however the month requires.
Reserved monthly capacity
The practical difference is context. By the third month nobody is explaining which registrar holds the domain or why that one form posts to a spreadsheet.
If a month turns out quiet, the time goes to the backlog everyone has and nobody gets to.
- Organizations with steady technical work and no technical staff
- Teams whose one technical person is already at capacity
- Anyone tired of starting the conversation from scratch every time
- Whatever the month actually needs, across websites, systems and vendors
- Someone who already knows your environment
- Documentation that accumulates rather than resetting
Not included: Guaranteed response times or on-call coverage; Unlimited hours.
Technical help, without the usual boundaries.
Tell me what's going on. “No” is in my vocabulary. If it isn't something I should take on, I'll say so.